At Jomablue, we are committed to protecting your personal information and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website or use our products or services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle the personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part, you must not provide your personal information to us and this may affect the services we can provide to you.
In this Policy, where we say ‘disclose’, this includes transfer, share, send or otherwise make available or accessible to another person or entity.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, products or services, you agree to be bound by this Policy.
- Who are we?
We are Jomablue Pty Ltd ACN 109 385 079 (in this Policy referred to as ‘Jomablue’, ‘we’, ‘ours’ or ‘us’), an Australian proprietary company limited by shares, with its registered office at Suite 73, 330 Wattle Street, Ultimo NSW 2007, Australia. We provide software to assist event organisers with delivering the event and allowing them to better understand how event attendees engage with the event.
- What personal information do we collect?
Generally the type of personal information we collect about you is the information that is needed to facilitate your attendance and experience at before, at and after an event organised by a third party. For example, we may collect details such as your name, your professional address and contact details such as telephone number and email address so that we may provide you with a Smart Badge to enable you access the event to exchange your personal information with another delegate or exhibitor or electronically. We may collect details of the exhibitors you have chosen to provide your details to and the areas of the event you have entered into and the time of your arrival and departure. We will not collect sensitive information such as religious beliefs or affiliations, criminal records or health information and any credit card information you provide as part of a purchase is collected by a third party, not by us.
- How do we collect personal information?
Generally we will collect personal information directly from you or from someone providing it on your behalf. This information will usually be collected when you buy a ticket or register to attend an event or when you request information from us.
In some cases, it may be necessary for us to collect personal information about you from a third party. This includes where you have registered to attend an event with the third party. Where this occurs, we will assume that you have consented to your personal information being collected by us and to us handling it in accordance with this Policy. You should let us know immediately if you become aware that personal information has been provided to us by another person without your consent.
- How do we use personal information?
We will mainly use your personal information to facilitate the provision of goods and services before, during and after your attendance at an event. We may also use your personal information for:
– Regulatory reporting and compliance where that is integral to your attendance at the event
– Developing improving and marketing our products and services to event organisers
– Undertaking research and gauging customer engagement and participation in activities occurring at an event
– Analysing trends in attendance at events
– Other purposes that are required by law (eg prevent a threat to life, health or safety).
We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected. We may therefore delete or destroy your personal information after a reasonable time and if you have not used our services for some time, you may have to re- enter or re- supply your personal information to us so that we can continue to provide you with our services or the services of a third-party organiser.
- Is personal information disclosed to third parties?
Your personal information may be disclosed by us to third parties in the following circumstances:
– In each of the circumstances set out in the previous section ‘How do we use personal information?’
– As permitted or required by law
– To third party suppliers of IT based solutions that assist us in providing services to you (for example, email and SMS delivery engine)
– To third parties for the purpose of analysing trends in participation in conferences, seminars and exhibitions.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to prevent a threat to life, health or safety or for certain actions to be undertaken by an enforcement body (for example, prevention or punishment of criminal offenses), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.
- Third-party websites
Our website may contain links to other websites run by other organisations. This Policy applies only to our website, products and services‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
- Transborder Data Flows
As part of the products and services offered to you through this website, the information which you provide to us will be transferred to our servers located in Australia and may be located in other countries both inside and outside the European Union (‘EU’). These countries may not have similar data protection laws to the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know, noting that this may affect our ability to provide our products and services to you.
- Information Tracking
You can remove persistent cookies by following the directions provided in your Internet browsers ‘help’ file.
- Security of Information
We have implemented various physical, electronic and managerial security procedures in order to protect unauthorised access, modification, disclosure and interference. We regularly review security and encryption technologies and undertakes ‘penetration tests’ and will strive to protect your personal information as fully as we protect our own information.
We regularly educate our staff regarding their responsibilities to the safe and secure collection, storage and destruction of your personal information and their compliance with the relevant privacy laws.
- Access to and correction of Personal Information
Subject to any exceptions set out in any applicable privacy laws, we invite you to access any personal information we hold about you and where that information is not accurate, complete, up to date or relevant, you may ask us to correct that personal information within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to the personal information. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or see the personal information held by us about you, you please refer to the ‘Feedback/ Complaints/Contact section below.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that the personal information submitted to us is correct.
You have the right to ask for a copy of the information we hold about you. We may charge AUD180 for each information request to cover our costs in providing you with details of the information we hold about you.
- Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes located on the form/s on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email (please see the ‘Feedback/ Complaints/ Contact’ section below).
- Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy and any revised version will be posted on our website.
Email us at firstname.lastname@example.org or write to the attention of the Privacy Officer at P.O Box 174, Annandale, NSW, Australia
Last Update: 18-MAY-2018